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We are more than happy to help you
Level 1:
cs@prm360.com
Level 2:
Customer Success Manager (Connect with your POC)
Level 3:
Veerendra Singh, Head Customer Success
Email:
veerendra.singh@prm360.com
Response Time:
Maximum 60 minutes during business hours
Level 1:
support@prm360.com
Level 2:
cs@prm360.com
Level 3:
Customer Success Manager
When to escalate to CSM (Customer Success Manager): When your communication is not addressed by
cs@prm360.com
within 60 minutes.
When to escalate to HOD : When your communication is not addressed by CSM within 60 minutes or an issue re-occurs within 15 days.
Customer Center :
+91-7877360360
Please note :
Customer Center Lines and eMail will be addressed during working hours only, 09:00 hrs -19:00 hrs IST Mon-Fri.
